Tec Surgery accepts the new privacy policy law introduced from 25th May 2018. We are also committed to transparency in everything we do, so when it comes to your personal information, we want to be fully transparent about what we’ll do with it and how we’ll look after it. We know you care deeply about your privacy too, so we provide settings that allow you to choose how certain information is used by Tec Surgery.
- Accepting our Privacy Policy
- Information we may process about you
- Cookies
- How we may use your information
- Where we store your personal data
- Information Security
- Retention
- Your Rights
- Third Party Websites
- Changes to our Privacy Policy
- How to Contact Us
“We”, “us”: “Tec Surgery”,
“Customer”, “you” or “your”: You as an individual who is the subject of
personal data
“Services”: The Tec Surgery.com website functionality including but not limited
to all services offered in our store or through the website.
“Site”: Our website, https://Tec Surgery.com
Accepting our Privacy Policy
This policy explains our privacy practices for how
personal data we collect from you, or that you provide to us, will be processed
by us. Please read the following carefully to understand our views and
practices regarding your personal data and how we will treat it. If you do not
wish to have your personal data processed as described in this policy, you
shouldn’t use the Services.
We do not knowingly collect personal information from anyone under the age of
16. No-one under age 16 may provide any information to or on the Services. If
you are under the age of 16, do not register on Tec Surgery.com, use any of the
Services or provide any personal information to us, including your name, email
address or any screen name or user name you may use.
By visiting www.Tec Surgery.com you are accepting and consenting to the
practices described in this policy.
Information we may process about you
You may give us information about you so we can
provide the Services, which may be provided by filling in forms on our site or
by corresponding with us by phone, e-mail or otherwise. This includes
information you provide when you register to use our site, leave us your
feedback, search for a product, download any content from our website, place an
order on our website, enter a promotion or survey and when you report a problem
with our site. Information you give us will not be made public on the site
unless otherwise stated.
We shall not request from you any personal information, which is deemed
sensitive data, including without limitation, information regarding religious
or other beliefs, physical and mental health details, sexual life, racial or
ethnic origin, trade union membership and/or offences, and we ask that you do
not to supply us with any sensitive personal data
You may review and update the information you have provided to us at any time
by contacting us.
Automated Information: When you use our site we may automatically collect
information in order to allow us to operate and provide the Services, analyse
and improve how our Services are used and provide a personalised experience for
our users. This information may include:
a. Technical information, including the Internet Protocol (IP) address used to
connect your computer to the Internet, your login information, browser type and
version, geolocation data, time zone setting, browser plug-in types and
versions, operating system and platform;
b. Information about your visit, including the full Uniform Resource Locators
(URL) clickstream to, through and from our site (including date and time);
products you viewed or searched for; page response times; download errors,
length of visits to certain pages, page interaction information (such as
scrolling, clicks, and mouse-overs), and methods used to browse away from the
page and any phone number used to call our customer service number.
Information we receive: We may receive information about you if you use any of
the other websites we operate or the other services we provide. In this case we
will have informed you when we collected that data that it may be shared
internally and combined with data collected on this site. We are also working
closely with third parties (including, for example, business partners,
sub-contractors in technical, payment and delivery services, advertising
networks, analytics providers, search information providers) and may receive
information about you from them. You may ask us to provide you with information
about our services or about services offered jointly with or on behalf of other
organisations by sending us an e-mail to [email protected]
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies, we use and the purposes for which we use them see the Tec Surgery Cookies Policy.
How we may use your information
In order to use your personal information as described
in this policy, we rely on a number of legal bases including:
Contract based processing of your personal information:
a. We may use your information to carry out our obligations arising from any
contracts entered into between you and us and in order to provide the Services
to you.
b. We may use your contact details to contact you for your views on our
services and to notify you occasionally about important changes or developments
to our website or to our services
Consent based processing of your personal information:
a. We may use your contact information to provide you, or permit selected third
parties to provide you, with information about goods or services we feel may
interest you. We may contact you by electronic means (e-mail or SMS).
Processing of your personal information for our Legitimate Interests:
a. We may use your personal contact details to pursue our legitimate interest
of informing our users about other goods and services we offer that are similar
to those that they have already purchased or enquired about. This is in
accordance with the ‘soft opt-in’ PECR exemption and applies only to users who
provided their details during a transaction pre-dating this privacy policy.
b. It is in our legitimate interests to use personal data to administer our
site and for internal operations, including troubleshooting, data analysis, testing,
research, statistical and survey purposes.
c. It is in our legitimate interests to use personal data to improve our site
to ensure that content is presented in the most effective manner for you and
for your computer.
d. We want to keep our site safe and secure for everyone, and may use your
personal information to pursue our legitimate interest of ensuring the security
of our Services.
e. It is in our legitimate interest to use personal data to understand the
effectiveness of advertising we serve to you and others, and to deliver
relevant advertising to you.
f. We may use personal data to make suggestions and recommendations to you and
other users of our site about goods or services that may interest you or them.
This processing is necessary to pursue our legitimate interest of providing our
users with the best service possible.
g. We may use geolocation data to determine the city where you are located in
order to define the settings of our Site and to determine which services are
available to you, and to provide you with relevant advertising. This processing
is necessary to pursue our legitimate interest of providing our users with the
best service possible. We will not share your current location with third
parties. If you do not want us to use your location, you should turn off the
location services in your devices settings.
h. We may combine information we receive from other sources with information
you give to us and information we collect about you, in order to pursue our
legitimate interest of managing our data effectively. We may use this combined
information for the purposes set out above.
Legal Obligation based processing of your personal information: We may need to
process your personal information to comply with a legal obligation, a court order,
or to exercise or defend legal claims
Vital Interests based processing of your personal information: It may
occasionally be necessary for us to process your personal information to
protect your vital interests, or those of others
Where we store your personal data
The data that we collect from you may be transferred
to, and stored at, a destination outside the European Economic Area (“EEA”). It
may also be processed by staff operating outside the EEA who work for us or for
one of our suppliers. Such staff maybe engaged in, among other things, the
fulfilment of your order, the processing of your payment details and the
provision of support services. By submitting your personal data, you agree to
this transfer, storing or processing.
If data is transferred by us from within the EEA to a jurisdiction outside the
EEA, it is done so in accordance with EU Data Protection laws. We rely on the
following legal bases to transfer your information:
a. Model Clauses: The European Commission has adopted standard contractual
clauses (also known as Model Clauses), which provide safeguards for personal
information that is transferred outside of Europe. We may use these Model
Clauses when transferring personal information outside of Europe.
b. Privacy Shield: We may rely on the EU-US Privacy Shield to transfer personal
information to some of our third party service providers in the United States,
where they are certified to receive such information under the Privacy Shield
Program.
c. Necessary for the performance of a contract: If you wish to use the
Services, you need to agree to our Terms of Use, which set out the contract
between us and you. The Services are voluntary, you can choose not to use them.
We will take all steps reasonably necessary to ensure that your data is treated
securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Any payment
transactions will be encrypted using SSL technology.
Information security
Unfortunately, the Internet is not a secure medium and
we cannot guarantee the security of your data transmitted to our site; any
transmission is at your own risk. However, we have put in place a range of
security procedures as set out in this privacy policy.
Where we have given you (or where you have chosen) an account and password
which enables you to access certain parts of our site, you are responsible for
keeping this password confidential. You should never divulge your password or
account details to anyone else.
Please be aware that communications over the Internet, such as emails/webmail
are not secure unless they have been encrypted. Your communications may route
through a number of countries before being delivered. This is the nature of the
World Wide Web/Internet.
We cannot accept responsibility for any unauthorised access or loss of personal
information that is beyond our control.
We will use reasonable endeavours to implement appropriate policies, rules and
technical measures to protect the personal data that we have under our control
(having regard to the type and amount of that data) from unauthorised access,
improper use or disclosure, unauthorised modification, unlawful destruction or
accidental loss.
Retention
We will retain your personal data for as long as reasonably necessary to provide you with the Services, for as long as your Tec Surgery user account is active or for as long as we need to satisfy legal requirements. If you would like to make any changes to your personal data or delete it, please contact us.
Your rights
Depending on your location, you may benefit from a
number of rights regarding the information we process about you, including
rights outlined by GDPR for data subjects in the EU. If you are an EU resident
you have the right under certain circumstances:
To be provided with access to your personal information held by us
To request that your personal data be deleted or updated
To request that we cease processing your personal information
To request that we limit or restrict the ways in which we use your personal information
To object to the processing of your information based on our legitimate
interests, as outlined above
To object to solely automated decision making
To request that your data be transferred to a third party (data portability)
Where you have provided consent for data processing, you can withdraw this
consent at any time. For example, you may withdraw your consent to receive
marketing materials from us by using the unsubscribe link included on all
marketing communications.
If you have any requests to exercise your data information rights you can
contact us. Any information access request may be subject to a reasonable fee
to meet our costs in providing you with details of the information we hold
about you.
Third party websites
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Changes to the privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. You may be required to read and accept them to continue your use of the services. It is your responsibility to check the Privacy Policy every time you submit information to us.
How to contact us
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:
Tec Surgery
461 Lordship Lane
London
N22 5DJ
[email protected]
